Private Practice Marketing Coach for Counsellors and Therapists l Mel Lay

Terms & Conditions of Sale : Digital Products

Terms and Conditions of Sale – Digital Products (UK Law)

Please read these Terms and Conditions carefully before purchasing. By placing an order, you agree to these Terms.

1. Overview

These terms apply to the sale of digital products, including but not limited to self-paced online courses, PDF downloads, and resources provided via Melanie Lay Solutions (referred to as “we”, “us”, or “our”).

Digital content is defined as data produced and supplied in digital form, including downloadable files and online access to educational content.

2. Purchase and Access

Once payment is successfully processed, you will receive immediate access to your digital product. This includes either:

  • Access to an online course hub
  • Permission to download a PDF or resource file

You are responsible for ensuring your device and internet connection are compatible before purchasing.

3. No Refunds – Digital Products

Under UK consumer law, you lose the right to cancel and request a refund for digital content once:

  • The content has been delivered or accessed, AND
  • You have agreed to waive your cancellation rights at the time of purchase.

By completing your purchase, you acknowledge and agree that you will lose your 14-day right to cancel once the digital product is made available to you.

This is in line with the Consumer Contracts Regulations 2013 and applies because:

  • Digital content cannot be “returned” once downloaded or accessed
  • Access is granted instantly, and the product is considered “used” upon delivery

Therefore, all sales of digital downloads and online courses are final and non-refundable.

4. Intellectual Property

All content, downloads, and materials provided remain the intellectual property of Melanie Lay. You may not reproduce, share, distribute, or resell any content without written permission.

Access is granted for personal use only.

5. Contact

If you have questions before purchasing or issues accessing your product, please contact us at: info@melanielaysolutions.com